Free · no code · ~5 min

Automate replies to your customer reviews

Every review deserves a reply, but keeping up is a grind — and the negative ones, which matter most, are the easiest to fumble when you’re rushed or frustrated.

The workflow reads your reviews and drafts a personalized reply for each: warm thanks for happy customers, careful and de-escalating for unhappy ones. Nothing posts automatically — you approve every draft.

The working template

Review Reply Drafter

Draft personalized, on-brand replies to every customer review — including careful responses to negative ones. You approve before anything is posted.

What you’ll need

  • A free n8n account (cloud or self-hosted)
  • A Google account (for Sheets)
  • An OpenAI API key (any OpenAI-compatible key works)

Common questions

Will it post replies without me?

No. It only drafts replies into a sheet for your approval — you stay in control of what goes public.

How does it handle angry reviews?

Negative reviews get a specific, de-escalating reply that acknowledges the problem and offers a next step — never a defensive or generic response.

Want it built for you instead?

We’ll set this up in your tools, customized, running within 7 days.